Best Ways to Manage Agent Idle Time
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Descrição
A high rate of idle time is an indicator that something's wrong in your organization: It's the mark of lower productivity and higher staffing costs.
Reduce hold time and mitigate call spikes with Fonolo's innovative call back software for the contact center.
Reduce hold time and mitigate call spikes with Fonolo's innovative call back software for the contact center.
Route calls to agents who are idle for longest duration
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